Refund policy
Last updated: 12 June 2026
This policy explains when and how you can return a product bought from the Glo Younger online store, operated by Glo Younger Pty Ltd (ABN 92 650 614 038). It works alongside your rights under the Australian Consumer Law, which always apply and are never reduced by this policy.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
In short, if a product is faulty, not as described, or does not do what we said it would, you are entitled to a remedy regardless of anything else in this policy.
Change of mind
Because our products are skincare and personal care items, we are unable to accept returns or offer refunds for change of mind. This includes situations where you have decided you no longer want a product, ordered the wrong item, or found it elsewhere.
For hygiene and safety reasons we cannot resell skincare once it has left our care, so please choose carefully and reach out before you order if you would like help selecting the right product. We are always happy to give you a personalised recommendation.
This change-of-mind position does not affect your rights for faulty or misdescribed products set out below.
Faulty, damaged or incorrect items
If your product is faulty, damaged in transit, or not what you ordered, we will make it right. Please contact us within 14 days of receiving your order at admin@gloyounger.com.au with:
- Your order number
- A description of the problem
- Photos of the product and, if relevant, the packaging
Once we have reviewed your claim, and where a remedy applies, we will offer you a replacement, an exchange or a refund. For a product with a minor fault, we may repair or replace it. For a major failure you can choose a refund or replacement.
How refunds are processed
- Approved refunds are made to your original payment method.
- Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
- Where a product needs to be returned to us to assess a fault, we will provide return instructions. If your claim is valid, we will cover reasonable return postage costs.
Returning a faulty product
Do not send any product back to us before contacting us and receiving return instructions. When a return is required, our returns address is:
Glo Younger Pty Ltd
104 The Avenue, Alexander Heights WA 6064
Please pack the product carefully and include your order number. We recommend using a tracked service, as we cannot process a return we do not receive.
Pre-order items
If you have placed a pre-order and the expected dispatch timeframe changes significantly, you may cancel that pre-order item for a full refund before it is dispatched. Once a pre-order item has shipped, the normal terms of this policy apply.
Gift cards
Gift cards cannot be returned or refunded for change of mind. They are valid for at least three years from the date of issue. This does not affect your rights under the Australian Consumer Law.
Sale and promotional items
Products bought on sale or with a discount are covered by the same Australian Consumer Law guarantees as full-price products. Change-of-mind returns are not available on sale items.
Contact us
If anything is not right with your order, please get in touch. We would much rather fix it than have you disappointed.
Glo Younger Pty Ltd
Email: admin@gloyounger.com.au
Phone: 0431 823 195
104 The Avenue, Alexander Heights WA 6064