Shipping policy

Last updated: 12 June 2026

We want your Glo Younger order to reach you quickly and safely. This policy explains how and when we ship, what it costs, and what to do if something goes wrong. It is operated by Glo Younger Pty Ltd (ABN 92 650 614 038).

Where we ship

We currently ship within Australia only. We do not ship internationally at this time.

Shipping costs

  • Flat rate shipping: $10 per order
  • Free shipping on all orders over $99

Shipping is calculated automatically and shown at checkout before you pay.

Processing and dispatch

  • Orders are processed and dispatched within 1 to 2 business days of payment being received.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During sales, product launches and busy periods, dispatch may take a little longer. We will let you know if there is a delay.

Delivery times

Once your order is dispatched, delivery is handled by Australia Post. Estimated delivery times after dispatch are:

  • Perth metro: 2 to 4 business days
  • Western Australia regional: 3 to 7 business days
  • Other Australian states: 4 to 8 business days

These are estimates provided by Australia Post and are not guaranteed. Delivery times can be affected by location, weather and carrier delays outside our control.

Tracking your order

When your order is dispatched, we will email you a confirmation with tracking details where available. Please allow up to 24 hours for tracking to update after dispatch.

Local pickup

You are welcome to collect your order from our Wembley clinic instead of having it posted. To do this:

  • Select "Local pickup" at checkout (no shipping fee applies).
  • Wait for our email confirming your order is ready before coming in.
  • Pickup is from Inside Vyor, 28/350 Cambridge Street (access via Alexander St), Wembley WA 6014, during clinic hours.
  • Please bring your order confirmation and photo ID.

Orders not collected within 14 days of the ready-for-pickup email may be returned to stock. We will contact you before doing this.

Incorrect or incomplete addresses

Please check your delivery address carefully at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us due to an address error or being unclaimed, we will contact you to arrange redelivery at your cost.

Lost, delayed or damaged parcels

  • If your tracking has not updated or your order has not arrived within the estimated timeframe, please contact us at admin@gloyounger.com.au and we will help follow it up with Australia Post.
  • If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and products so we can make it right.
  • Once an order is marked as delivered by Australia Post, responsibility passes to you. If a parcel is marked delivered but you cannot find it, contact us and we will assist you to lodge an enquiry with Australia Post.

Questions

Glo Younger Pty Ltd
Email: admin@gloyounger.com.au
Phone: 0431 823 195