Cancellation policy

Last updated: 30 June 2026

This policy explains how Glo Younger subscriptions work, including billing, deliveries, changes, cancellations and refunds. It applies to subscription (subscribe and save) purchases made through the Glo Younger online store, operated by Glo Younger Pty Ltd (ABN 92 650 614 038). It works alongside our Terms of Service, Shipping Policy, Returns and Refund Policy and Privacy Policy, and does not reduce your rights under the Australian Consumer Law.

What a Glo Younger subscription is

A subscription lets you receive your favourite Glo Younger products automatically on a schedule you choose, so you never run out. When you subscribe, you agree to a recurring order that is processed and charged at the frequency you select, until you pause or cancel it.

Choosing your delivery frequency

You choose how often you want your subscription products delivered at checkout, for example every 2 or 3 months. You can change your frequency at any time from your account before your next order is processed.

Subscribe and save discount

Subscribers save 10% on every recurring subscription order. The discount is shown at checkout and applied automatically to each order for as long as your subscription remains active. We may change the discount from time to time, and any change will only apply to future orders, not orders already processed.

Billing

  • Your first subscription order is charged when you place it.
  • Each following order is automatically charged to your saved payment method on the recurring date, based on the frequency you chose.
  • Prices may change from time to time. If the price of a subscription product changes, the new price applies to your next order after the change, and we will give you reasonable notice beforehand.
  • All prices are in Australian dollars (AUD) and include GST where applicable.

Payment methods

Subscriptions are billed to the payment method you save at checkout. Please keep your payment details up to date in your account. If a payment fails, we will try to process it again and let you know. If we cannot collect payment, your subscription order may be delayed or paused until your payment details are updated.

Delivery

Subscription orders are shipped in line with our Shipping Policy, including dispatch times, delivery estimates and shipping costs. The free shipping threshold and flat rate apply to subscription orders in the same way as one off orders.

Managing your subscription

You are in control of your subscription. From your account you can:

  • Skip an upcoming order
  • Pause your subscription and resume when you are ready
  • Change your delivery frequency
  • Swap or add products
  • Update your delivery address and payment details

Changes need to be made before your next order is processed in order to apply to that order.

Cancellation

You can cancel your subscription at any time, with no minimum commitment and no cancellation fee. To avoid being charged for your next order, please cancel before your next billing date. From your account, simply manage your subscription and choose to cancel. If you need a hand, contact us at admin@gloyounger.com.au and we will help.

Once an order has been processed and charged, it is on its way to fulfilment and cannot be cancelled for that cycle, but you can still cancel future orders.

Refunds and returns

Subscription orders are covered by our Returns and Refund Policy and by the Australian Consumer Law. In summary:

  • Faulty, damaged or incorrect products will be replaced, repaired or refunded as required by law.
  • As our products are skincare and personal care items, we are unable to offer change of mind refunds, including for a subscription order you forgot to skip or cancel in time. Please use the skip, pause and cancel tools, and reach out if you are caught out and we will do our best to help.

Changes to subscriptions or this policy

We may add, change or discontinue subscription products or this policy from time to time. Where a change affects your active subscription, we will give you reasonable notice. The current version of this policy is always available on our website.

Contact us

For anything to do with your subscription, contact:

Glo Younger Pty Ltd
Email: admin@gloyounger.com.au
Phone: 0431 823 195
104 The Avenue, Alexander Heights WA 6064